Draft Kings Casino Responsible Gambling

At Draft Kings we take responsible gambling seriously. We aim to make sure play stays safe, controlled and enjoyable for everyone. This page explains the principles we follow, the tools we provide to help manage play, how limits and breaks work, signs to watch for and where to go for additional support.

Player protection principles

We put player safety at the centre of our service. We promote controlled play through clear information, simple-to-use account controls and proactive monitoring. We do not encourage chasing losses or extended play beyond a player’s means. Our approach is practical and focused on keeping activity within healthy limits.

Activity-control tools

We provide a set of tools that you can use at any time to manage your account and playing behaviour. These include:

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased only after a cooling-off period to help prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over a chosen period. Setting a loss limit gives a clear boundary for spending and helps maintain responsible play patterns.

Time limits and session reminders

Set session time limits or receive regular reminders while playing. Short breaks and session cut-offs are effective ways to avoid extended sessions and stay in control.

Account breaks and self-exclusion

If you need a longer break you can suspend your account for a set period. Self-exclusion is also available for more serious cases and prevents access for the selected duration. If you choose self-exclusion we will follow the process required to restrict account access and provide information about next steps.

Recognising signs of problematic behaviour

Watch for patterns such as increasing deposit frequency, chasing losses, neglecting other responsibilities or hiding activity. If you or someone you know shows these signs it may be time to use controls or seek help.

Practical tips for staying in control

Set realistic budgets before you play and stick to them. Use the deposit and loss limits regularly. Take regular account breaks and avoid gambling when stressed or under the influence of alcohol. Share your choices with a friend or family member if that helps you stay accountable.

Professional help and support organisations

If you need specialist support, we encourage you to contact recognised UK organisations such as GamCare, GambleAware or your GP for confidential advice and treatment options. Our customer support team can also explain how to apply limits or self-exclude through the site or app, and will signpost further help where appropriate. For urgent concerns always seek immediate professional assistance.

We review our safer gambling tools regularly and update them to reflect best practice. If you have questions about safer play or need assistance with account controls please contact our in-app support.